Privacy Policy

Welcome to Lex Casino. We protect your privacy and the security of your personal data. This Privacy Policy outlines how Lex Casino collects, uses, stores, and protects the information you provide when you use our services. By accessing or using Lex Casino, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where relevant. This policy explains your rights and our obligations regarding your personal information.

Lex Casino collects various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes data such as your full name, date of birth, email address, postal address, telephone number, and payment details (e.g., credit card information, bank account details). We collect this information during registration, account verification, and deposit/withdrawal processes.
• Account Information: Your username, password (encrypted), security questions and answers, and account preferences.
• Transactional Data: Details of your gambling activities, deposits, withdrawals, bets placed, winnings, and losses. This helps us manage your account and comply with regulatory requirements.
• Technical Data: Information about your device and internet connection, including your IP address, browser type and version, operating system, device identifiers, and geographic location. We collect this automatically when you interact with Lex Casino.
• Usage Data: Information about how you use our website and services, such as pages visited, features used, time spent on pages, and referring URLs. This helps us understand user behavior and improve our platform.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and telephone calls. This helps us provide customer support and resolve disputes.
• Verification Documents: Copies of identification documents (e.g., passport, driver's license), utility bills, or bank statements, which we require for identity verification (KYC, Know Your Customer) and anti-money laundering (AML) purposes.

Lex Casino uses your personal information for several key purposes:

• To Provide and Manage Your Account: This includes setting up and maintaining your account, processing deposits and withdrawals, and allowing you to access and use our games and services.
• For Identity Verification and Security: To verify your identity, prevent fraud, money laundering, and other illegal activities, and secure your account and our platform. This is a crucial aspect of responsible gaming and regulatory compliance.
• To Improve Our Services: We analyze usage data to understand player preferences, identify areas for improvement, and personalize your experience at Lex Casino. This might include offering tailored promotions or game recommendations.
• For Customer Support: To respond to your inquiries, resolve technical issues, and provide assistance when you contact our support team.
• For Marketing and Promotions: With your consent, we may send you information about new games, bonuses, promotions, and other offers that might interest you. You can opt out of marketing communications at any time.
• To Comply with Legal and Regulatory Obligations: We collect and retain certain information to comply with licensing requirements, anti-money laundering laws, and other legal obligations in the jurisdictions where Lex Casino operates.
• For Risk Management: To monitor for unusual betting patterns or suspicious activities that could indicate problem gambling or fraud.

Lex Casino processes your personal data based on several legal grounds, as permitted by applicable data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party, specifically, the terms and conditions of your account with Lex Casino. This includes managing your account, processing transactions, and providing access to our gaming services.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Lex Casino is subject. This includes fulfilling KYC and AML requirements, reporting obligations to regulatory authorities, and adhering to responsible gaming mandates.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Lex Casino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include improving our services, preventing fraud, securing the network and information, and conducting marketing activities (where consent is not required).
• Consent: In certain situations, we may ask for your explicit consent to process your data for specific purposes, such as sending you marketing communications. Where consent is the legal basis, you have the right to withdraw your consent at any time.

Lex Casino may share your personal information with third parties in specific circumstances, with appropriate safeguards in place:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business and providing services to you. These include payment processors, IT support, identity verification services, marketing agencies, and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes specified by Lex Casino.
• Regulatory Bodies and Law Enforcement: We may disclose your information to regulatory authorities, licensing bodies, and law enforcement agencies if required by law, to comply with legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Fraud Prevention and Anti-Money Laundering Agencies: To combat fraud and money laundering, we may share your data with specialized agencies and databases.
• Affiliates and Group Companies: Your data may be shared with companies within the same corporate group as Lex Casino for internal administrative purposes, service improvement, and to offer you a broader range of services.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change of ownership or control of your personal information.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

We do not sell your personal data to third parties.

Lex Casino protects your personal data from unauthorized access, alteration, disclosure, or destruction. We implement robust technical and organizational security measures, including:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL (Secure Socket Layer) technology.
• Access Controls: Access to your personal data is restricted to authorized personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by advanced firewalls to prevent unauthorized external access.
• Regular Audits and Monitoring: We regularly monitor our systems for vulnerabilities and conduct security audits to ensure ongoing protection.
• Data Minimization: We only collect and retain data that is necessary for the purposes outlined in this policy.
• Employee Training: Our staff receives regular training on data protection and privacy best practices.

While we protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also protect your account, such as using strong, unique passwords and not sharing your login details.

Under applicable data protection laws, you have several rights regarding your personal data. Lex Casino respects these rights and helps you exercise them:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before fulfilling your request.

Lex Casino uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. Cookies are small text files placed on your device when you visit our website.

• Essential Cookies: These are strictly necessary for the operation of our website, enabling core functionalities like secure login, account management, and transaction processing. Without these, our services cannot function correctly.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with Lex Casino by collecting information about pages visited, time spent on the site, and error messages. This data is aggregated and anonymous and helps us improve the website's performance.
• Functionality Cookies: These remember your preferences (e.g., language choice, region) and provide enhanced, more personalized features.
• Targeting/Advertising Cookies: These cookies deliver more relevant advertisements to you and measure the effectiveness of our advertising campaigns. They may be placed by us or by third-party advertising networks with our permission.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the Lex Casino website and its features.

Lex Casino retains your personal data as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing.

• Account Data: We generally retain your account information for the duration of your active account with Lex Casino and for a period thereafter as required by law (e.g., 5-7 years for AML purposes) or to resolve potential disputes.
• Transactional Data: Records of your transactions are typically retained for a minimum of five years after the transaction date, in accordance with anti-money laundering and financial regulations.
• Marketing Consent: If you have consented to receive marketing communications, we will retain your contact details for marketing purposes until you withdraw your consent or opt out.

After the retention period expires, your personal data will either be securely deleted, anonymized, or aggregated so that it can no longer be associated with you.

As Lex Casino operates globally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including outside the European Economic Area (EEA). This may occur if our servers, service providers, or affiliates are located in different jurisdictions.

When we transfer your data internationally, we take steps to ensure that your personal data receives an adequate level of protection, consistent with applicable data protection laws. This may include:

• Transferring data to countries deemed to provide an adequate level of protection for personal data by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide specific safeguards for data transferred outside the EEA.
• Relying on your explicit consent, where appropriate.

By using Lex Casino, you understand that your information may be transferred to and processed in countries outside your country of residence.

Lex Casino is strictly for individuals who are at least 18 years of age or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will delete such information from our records immediately. If you believe we might have any information from or about a child, please contact us immediately.

Lex Casino may update this Privacy Policy to reflect changes in our practices, legal requirements, or regulatory guidelines. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. For significant changes, we may notify you through email or a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Lex Casino, please contact our Data Protection Officer (DPO) or our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Postal Address: [Please refer to our website for the most current postal address of our registered office]

We address your inquiries promptly and transparently.